Terms of Service

By agreeing to the Terms of Service, the client agrees only to the portion of the contract that is applicable to the services paid for. I.e. Only the birth doula portion of this Term of Service is applicable to clients registering for birth doula care. The entire Terms of Service is applicable only to clients who have registered and paid for birth doula care, postpartum doula care and a class.

Philosophy of Care
Childbirth is unpredictable and can be challenging. We believe the best support is that which engages and prepares parents emotionally and informationally. Parents deserve support regardless of the path in which their new baby arrives. Our support is inclusive and compassionate. Care is LGBTQ friendly and embraces families of all walks of life.

Our Scope of Practice

What We Do:
The specific care we provide is unique to your personal preferences and therefore varies between clients.

As Birth Doulas
-Get to know your intentions for labour during our prenatal visits
-Advocate for your labour plans during labour and birth
-Provide basic feeding and postpartum support
-Support birth partner during labour (take turns supporting the labouring parent so that a partner may eat, sleep, get fresh air, go to bathroom, providing guidance in moments when you don’t know how to help)
-Help with development of your birth plan if desired
-Provide well-rounded information about the advantages and disadvantages of medical support and labour procedures
-Offer non-medical alternatives for pain management (TENS machine, acupressure postures, stretches, breathing, birth ball, hot/cold press)

As Postpartum Doulas
-Provide hands-on education on infant and parent care (feeding, bathing, diapering, calming techniques, preparation of formula if bottle feeding)
-Create a nurturing, restful atmosphere in which parents may eat, shower and nap
– Introduce parenting tips, helping parents to learn skills that will enable them to cope with their new responsibilities
– Screen for hurdles such as feeding challenges or postpartum mood disorders
– Shop for groceries and prepare meals
– Help with housework such as light laundry, washing dishes, sweeping floor, etc
– Help initialize a routine for your baby and your family
– Refer you to another care provider should your needs exceed our scope of practice
– Other duties to be discussed with client at time of contract signing.

What We Do Not Do

As Birth Doulas
-Clinical tasks of any sort (vaginal exams, blood pressure readings, diagnosis, recommend treatments, interpret charts, etc)
-Make decisions for you: we provide you with information to help you to make informed decisions for yourself and will support and advocate for your preferences
–We will become familiar with your preferences for labour and birth and advocate with you. We can also help you think of questions for your caregiver, but will not presume to know what is right for you.
-Replace your partner: if you have a partner or birth support person that will be in attendance of the birth, we will work with their comfort levels to reinforce their role in the labour. A doula is no replacement for the love and history you may have with your partner.

As Postpartum Doulas
-Clinical tasks of any sort (blood pressure readings, diagnosis, recommend treatments, interpret charts, etc)
-Make decisions for you: we provide you with information to help you to make informed decisions for yourself and will support and advocate for your preferences.
-Replace your partner – if you have a partner or another support person that will be helping you in postpartum, we will work with their comfort levels to reinforce their role in your family. A doula is no replacement for the love and history you may have with your partner and family.

General Outline of Care

Birth Doula Packages:

Back to Basics: $1250 +HST

-1 prenatal visit (approx 2 hrs)
-24 hour on call care for your entire pregnancy
-full attendance of your delivery
-1 postpartum visit (approx 2hrs)

This One Feels Juuuust Right! $1300 +HST

-2 prenatal visits (approx 2 hrs)
-24 hour on call care for your entire pregnancy
-full attendance of your delivery
-1 postpartum visits (approx 2hrs)

I Need a Village! $1600 +HST

-prenatal class (5-week, 6hr mini class or 3hr private)
-2 prenatal visits (approx 2 hrs each)
-24 hour on call care for your entire pregnancy
-full attendance of your delivery
-8hrs postpartum care

Bonus Services Include (some limitations apply):

-$250 gift certificate with Negin Sairafi Photography
-One 60 minute therapeutic consult with Dr Wendy Carter

Postpartum Doula Package:
Postpartum shifts will be booked with a minimum of four hours and a maximum of eight hours per day. To reserve care, we require you to commit to an agreed upon schedule in advance.

The fees and deposits required are as follows:

4-20 hrs: $38/hr to be paid in full upon registration

21-40 hrs: $36/hr to be paid in full upon reigstration

41 or more hrs $34/hr deposit of 30 hrs to be paid in full upon registration. Client will be invoiced at the end of each week for additional hours.

Overnight support: $260/night

Payment

All Birth Doula fees are subjected to taxes. Clients may submit their payment online in full or provide a credit card for us to have on file to process fees as per a payment plan. Interac transfer is also available and can be sent to stefanie@thenestingplace.ca.

All Postpartum Doula fees are NOT subjected to taxes. Clients will submit payment for up to their first 30 hours of care as a non-refundable deposit. This deposit is required to reserve postpartum doula care. Clients may submit their payment online in full or provide a credit card for us to have on file to process fees as per a payment plan. Interac transfer is also available and can be sent to stefanie@thenestingplace.ca. Any postpartum care completed beyond the first 30 hours will be invoiced at the end of each week.

Postpartum clients MUST use their hours within 3 months of their birth date. Any hours remaining after this time will be expired. If the client would like to extend their postpartum contract, they can submit a registration form for additional time and their hours will need to be used within 3 months of submitting their renewing form.

Clients registering for both birth and postpartum doula care will be subject to both deposits as their initial payment and may submit their payment online in full or provide a credit card for us to have on file to process fees as per a payment plan. Interac transfer is also available and can be sent to stefanie@thenestingplace.ca.

Birth and postpartum doula care will NOT be confirmed until payment is received.

 

Cancellation and Refunds

For Birth Doula Care

If a client wants to cancel their birth doula care:

The client will be eligible for a 75% refund if given 120 days notice from their due date or more.

The client will be eligible for a 50% refund if given 90-119 days notice from their due date.

The client will be eligible for a 25% refund if given 60-89 days notice from their due date.

Proof of their due date may be requested at the time of the refund.

No refund or modification of services are provided in the following circumstances:
– cancellations within 60 days of the due date
– in the event of a planned or unplanned cesarean delivery
– in the event that you do not call your doula or do not give her enough notice for her to make your delivery
– in the event that backup is needed

For Postpartum Doula Care

If a client wants to cancel their postpartum care:

The client will be eligible for a 50% refund of their initial booking if given 60 days notice from their due date or more.

No refund is provided for cancellations within 60 days of the due date.

Once a client has started
care with their postpartum doula, 48 hours notice will be required to reschedule a shift. If 48 hours notice is not given, the client will be charged for the entire shift.

For Group Classes (Prenatal, Baby Care, Infant CPR, Mothering Group)

If a client wants to cancel their class registration:

Three weeks notice is required to qualify for a refund.

No refund is provided within three weeks of the first class date.

For Private Classes

If a client wants to cancel their private class:

The client will be eligible for a 100% refund if given 60 days notice from the agreed upon class date.

The client will be eligible for a 50% refund if given 30 days notice from the agreed upon class date.

Confidentiality

Personal information is collected for use by The Nesting Place for contact purposes including our newsletter, which we use to regularly be in touch with our clients about important information regarding their care, upcoming events and recent studies regarding topics on pregnancy and parenting. Personal information may be shared with doulas on the practice who are, or become involved in the clients’ care. Contact information including name, phone number, email address and due date will be shared with the partners who are providing free services for you including a photo shoot, acupuncture and therapy, unless otherwise stated by the client. Client can expect to receive a phone call or email from these practitioners regarding the booking of these complimentary services.

Your contact information will not be sold or shared with any group outside of The Nesting Place or added to any email subscription list outside of The Nesting Place’s email list.

FAQ

What happens if my doulas misses the birth?

If your doula is unable to attend your birth because of unforeseen circumstances, you may make use of your back up doula. No refunds are provided in the event that a backup doula is used. No refunds are provided if you choose not to have a backup doula attend your birth.

No refunds are provided if your doula misses your labour because you do not call her or your labour is very fast.

Please remember, if you do not call your doula to attend your labour, please inform her of the birth so that she may provide the best postpartum care for you as possible.